1. Bits4Blinds will deliver Your goods to the address that You have provided on your order form, and they will be delivered as soon as possible after Your order is placed and acknowledged by Us to You. We normally aim to deliver your Goods (dependent on types of product) within 7 working days of acceptance of Your Order and the date notified to You will be an estimate only. We give no guarantees that We will be able to deliver on that specific date. Present Covid-19 courier restrictions have reluctantly required our delivery times to be extended to between 10 - 28 days depending upon product requirement.
Taking into account any stock shortages or fabric delays, You will be informed immediately using the contact email You have provided and You will be given the opportunity to;
(a) choose a different fabric
(b) cancel Your order, or
(c) to wait for replacement stock to arrive.
In any event, Your order should be dispatched within 30 days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order.
2. Ownership of, and risk in, the Goods will pass from Bits4Blinds, to You, once they have been delivered to You or signed for and been accepted by You or Your appointed representative. If You return the Goods for the reason of "Goods Damaged" in transit, ownership of, and risk in, the Goods will return to Us on receipt of the Goods back to Us.
Your goods are dispatched using our appointed National Carrier and upon arrival, you are required to open and inspect the goods for any signs of damage. If there is any visible damage to the packaging or goods contained within, then you must "Refuse Delivery" or sign as “Goods Damaged” and inform us immediately. In all instances, contact should be made no later than 3 days after receipt of the Goods.
Failure to follow these instructions may result in a direct refusal of claim for damaged items and a charge will be applied for any replacement of the goods.
3. Re-delivery charges:
In the case of the carrier having tried to deliver and the customer not being available to accept the consignment, the carrier will leave a card or a telephone message for the customer to contact the carrier in order to arrange a convenient time for a re-delivery. If the customer fails to make contact with the carrier, one further delivery attempt will be made. If the customer remains unavailable, re-delivery charges will be applied for any future delivery attempts.
4. Current delivery charges:
Small items (postal) — £1.90 flat rate
Small items Royal Mail 2nd Class Parcel — £3.20 flat rate
Large items 2 - 3 Day Carrier – £10.95 flat rate
Large items 24Hr Carrier - £15.50 flat rate